Custom Order Process
A practical, step-by-step guide to planning a custom American Mahjong order. Understand what information to prepare, how quotations and approvals work, when changes can affect costs, and which records help keep your order on track from the first conversation through delivery and future reorders.
Make Every SKU, Shipment and Approval Count
A successful custom order begins with shared expectations, not simply a product photo or a price request. We help you organize the information that matters: intended use, tile count, target dimensions, artwork versions, accessories, packaging preferences, expected quantity and destination. Each item becomes part of a written brief that both teams can review.
The process below shows how decisions move from an initial inquiry to a confirmed order. You will see which information buyers should provide, what FENGZHE needs to verify, and when a sample, drawing or written approval is important. This reduces avoidable misunderstandings, especially when a project contains multiple editions, different packaging configurations or a fixed retail launch date.
Timelines and commercial terms are project-specific. Our goal is to make the next action clear at every stage, document important decisions, and help you plan confidently without assuming that every custom order follows exactly the same schedule.
Nine Practical Order Checkpoints
A successful custom order depends on clear handoffs. These checkpoints show what the buyer prepares, what our team confirms and which approvals keep the project moving. Each stage helps prevent misunderstandings about artwork, quantities, packaging, payment and delivery.
Documents That Keep Your Order Clear
The most reliable orders are supported by a consistent set of records. Written approvals and version-controlled documents help both teams verify what was agreed, manage changes and prepare accurate repeat orders.
What Happens When Requirements Change?
Custom product requirements can change as your collection develops. Before requesting a revision, identify the affected SKU, approved artwork version, quantity and the exact detail you want to change. Changes to tile construction, print colors, accessories or packaging can have different consequences depending on whether the order is in design review, sampling, material preparation or production.
Our team can review the proposed revision and explain whether a new proof, sample or quotation is necessary. We recommend confirming any impact on costs, delivery milestones and existing work in writing before the updated instruction takes effect.
Keep one approved version of each specification and avoid sending conflicting instructions across multiple email threads. This makes it easier to distinguish a requested change from an authorized one, and helps maintain consistency for future reorders.
Bulk Order Questions, Answered
Below are detailed answers to questions that often arise during quotation, sampling, order approval, shipping and after delivery. Project-specific prices, timelines and responsibilities are always confirmed through your agreed documents.
Can several Mahjong designs share one bulk order?
Multiple designs may be combined when feasible, but each variation may have its own minimum quantity or setup cost. Provide a separate line for every SKU with approved artwork, colors, quantity, accessories and packaging. A combined order does not necessarily mean all designs finish at the same time.
Can products be packed separately for different stores?
Store-based allocation can be discussed when destination lists and labeling requirements are provided early. Share quantities per location, carton formats and retailer-specific receiving instructions. Separate packing or shipping may create additional charges. Confirm the allocation plan before packing.
Can we schedule partial shipments?
A staged shipment may be feasible when some items are ready earlier or a retail launch requires priority stock. Multiple dispatches can increase freight, handling and customs costs. Share urgent quantities and destinations early, and confirm the revised plan in writing.
How do you support repeat orders?
Maintain approved artwork, material specifications, dimensions, packaging files and sample references. Reorders should identify the exact version to reproduce. Material availability, minimum quantities and pricing should be reconfirmed rather than assumed from a previous order.
What order progress information can we receive?
Agree on milestone-based updates for your project. Useful checkpoints include specification approval, sample sign-off, production progress, inspection readiness and dispatch. The reporting format should highlight open decisions, affected SKUs and delivery risks. No fixed update frequency is assumed.
What if cartons arrive damaged or quantities differ?
Keep the shipment reference, carton identifiers, receiving counts and photographs. Report discrepancies promptly under the agreed claims process. Review may involve packing records, inspection evidence and carrier information. Remedies depend on the cause and written terms.
Can you arrange DDP delivery?
DDP may be available for some routes, but it must be confirmed explicitly. Clarify whether import duties, taxes, customs clearance and final delivery are included. Share all destination countries and warehouse details so arrangements can be assessed accurately.
What details are needed for a bulk order quotation?
Send a spreadsheet listing product names, design versions, quantities, packaging, destination countries and target arrival dates. Reference photos, artwork and retailer labeling instructions are useful. Identify unresolved details before a binding quotation.
Discuss Your Next Bulk Order
Share your product list, quantities, destinations, packaging requirements and target dates. We can review the scope and discuss practical fulfillment options.
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