Project Brief
What You Provide
Share tile count, dimensions, artwork, quantity, packaging, destination and target date.
What We Confirm
We clarify missing details and organize your brief.
Custom Order Process
From your first inquiry to confirmed delivery, every step has a clear decision and a responsible team.
ORDER WITH CONFIDENCE
A Clear Route from Inquiry to Delivery
A custom order involves more than production. This guide explains the information you provide, how quotations are approved, how design changes are controlled and what to check before shipment. Unlike our other guides, it focuses on the actual buyer journey and the documents needed to make decisions confidently.
ORDER JOURNEY01 02 03 04 05 06 07 08 09
Nine Practical Order Checkpoints
A successful custom order depends on clear handoffs. These checkpoints show what the buyer prepares, what our team confirms and which approvals keep the project moving. Each stage helps prevent misunderstandings about artwork, quantities, packaging, payment and delivery.
Scope Confirmation
What You Provide
Confirm required features, optional upgrades and budget priorities.
What We Confirm
We review feasibility and summarize assumptions.
Quotation Review
What You Provide
Check unit prices, quantity tiers, sampling, tooling, freight scope and exclusions.
What We Confirm
We clarify the quotation and provisional milestones.
Artwork Approval
What You Provide
Verify spelling, artwork versions, colors, tile faces and packaging.
What We Confirm
We record approved files and change implications.
Sample Sign-off
What You Provide
Check real dimensions, finish, print quality, handling and accessories.
What We Confirm
We document revisions and confirm the reference sample.
Purchase Order
What You Provide
Confirm SKU quantities, invoice details, payment milestones and delivery terms.
What We Confirm
We confirm the order and production-start conditions.
Progress Updates
What You Provide
Respond to approvals and request any changes in writing.
What We Confirm
We report agreed milestones and assess changes.
Inspection & Dispatch
What You Provide
Review inspection evidence and confirm consignee details.
What We Confirm
We reconcile cartons and provide shipping records.
Delivery & Reorders
What You Provide
Inspect products, report issues with photos and retain order references.
What We Confirm
We review claims under agreed terms and preserve approved specifications.
ORDER CONTROL
Documents That Keep Your Order Clear
The most reliable orders are supported by a consistent set of records. Written approvals and version-controlled documents help both teams verify what was agreed, manage changes and prepare accurate repeat orders.
CHANGE MANAGEMENT
What Happens When Requirements Change?
Custom product requirements can change as your collection develops. Before requesting a revision, identify the affected SKU, approved artwork version, quantity and the exact detail you want to change. Changes to tile construction, print colors, accessories or packaging can have different consequences depending on whether the order is in design review, sampling, material preparation or production.
Our team can review the proposed revision and explain whether a new proof, sample or quotation is necessary. We recommend confirming any impact on costs, delivery milestones and existing work in writing before the updated instruction takes effect.
Keep one approved version of each specification and avoid sending conflicting instructions across multiple email threads. This makes it easier to distinguish a requested change from an authorized one, and helps maintain consistency for future reorders.
Optional: upload an image showing artwork review, sample approval or order planning.
BEFORE YOU ORDER
Order Process Questions
Below are detailed answers to questions that often arise during quotation, sampling, order approval, shipping and after delivery. Project-specific prices, timelines and responsibilities are always confirmed through your agreed documents.
Can I quote without final artwork?
Yes. Reference images and approximate dimensions are enough to start. We identify missing details before final pricing. Early estimates depend on the eventual approved specification.
What if I change the design?
Submit a written request with the affected SKU and version. We assess additional sampling, cost or schedule impacts before continuing.
When does production start?
Start conditions depend on the agreed terms and may include approved artwork, samples, quantities and payment. Transit time is separate from manufacturing time.
Can I combine different editions?
Possibly. Each variation needs its own quantity, artwork version and packaging specification. Additional versions may affect setup and inspection.
What shipping documents are provided?
Documents depend on the destination and agreed shipping terms. They may include an invoice, packing list, transport reference and agreed inspection evidence.
What if items arrive damaged?
Retain packaging and send the order number, quantities and photos. Claims are evaluated under the agreed shipping and quality terms.
Ready to Discuss Your Custom Order?
Share your product concept, estimated quantity, destination and current stage. We can discuss the next practical step toward an accurate quotation.
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