Last updated: October 21, 2026

Operator: Huizhou Fengzhe E-Commerce Co., Ltd. (FENGZHE MFG)

1. Who We Are and Scope

This policy explains how Huizhou Fengzhe E-Commerce Co., Ltd., trading as FENGZHE MFG, may process personal information from website visitors, wholesale buyers, customer representatives and business contacts. Our site uses Shopify, and actual processing depends on the installed apps and configuration. Email: support@fengzhemfg.com. Address: Room 03, 21st Floor, Unit 1, Building 7, Haide Garden, 219 Zhongxing North Road, Daya Bay West District, Huizhou, Guangdong 516083, China.

2. Information You Submit

We may receive names, business titles, company names, email addresses, phone or WhatsApp details, shipping and billing addresses, product inquiries, purchase quantities, preferred designs, destination markets and correspondence. Submitted artwork or design documents may incidentally contain personal information. You should avoid uploading identity documents, bank credentials, personal medical information or other sensitive information unless specifically requested through a secure, appropriate channel. Information about employees or customers included in uploaded files should be shared only when you have a lawful basis to do so.

3. Orders and Payments

Where transactions are enabled, order records may include products, prices, quantities, payment status, shipping references, customs details and support history. Payment card information may be handled by third-party payment processors rather than stored directly by us.

4. Automatically Collected Information

Depending on website setup, we or our providers may collect IP addresses, device and browser data, cookie identifiers, referring pages, pages visited, approximate location inferred from IP, session activity and technical logs. Exact collection should be verified against the live Shopify configuration.

5. Purposes of Processing

We use information to respond to inquiries, prepare quotations, assess designs, coordinate sampling and production, fulfill orders, arrange freight, provide customer support, maintain business records, prevent fraud, secure the site and comply with law. Analytics and marketing activities depend on actual configuration and applicable permissions. We may maintain correspondence histories to avoid asking business contacts to repeat product specifications and to document quotation revisions. We may also use aggregated or de-identified operational data to improve inquiry handling and manufacturing planning where lawful.

6. Legal Bases Where GDPR Applies

Depending on the activity, we may rely on steps requested before a contract, contract performance, legal obligations, legitimate interests in site security and business communication, or consent where legally required. Consent can be withdrawn for consent-based processing without affecting earlier lawful processing.

7. Shopify and Service Providers

Shopify may provide hosting, storefront infrastructure and related functionality. Other service providers may include payment processors, logistics firms, IT support, email tools, analytics providers, professional advisers and customs agents. Sharing is limited to purposes reasonably necessary for their services, legal compliance or other disclosed lawful purposes. The identity and role of each processor can change when Shopify apps or integrations are added or removed. We should review app permissions, vendor contracts and privacy notices before introducing new advertising, tracking, chat, CRM or file-upload tools.

8. Cookies and Tracking

Essential cookies may support security, navigation and storefront functions. Analytics, personalization and advertising technologies may also operate if configured. Nonessential cookies may require prior consent in certain regions. The actual cookie banner, consent settings and vendor list must be reviewed before publication. Browser controls can block or delete cookies, but blocking strictly necessary cookies may affect functionality. Where consent is required, visitors should be able to make and later revise their choices through an appropriate mechanism. A separate cookie notice may provide more specific names, purposes and retention periods.

9. Marketing Communications

We may reply to your inquiries using your provided contact details. Promotional messages will be sent only where permitted by applicable law and preferences. Marketing emails should provide a working unsubscribe method. Opting out of promotions does not stop necessary order or service messages.

10. Customer Artwork and Confidentiality

We may use submitted tile maps, logos, drawings and product references to assess feasibility, prepare samples and fulfill orders. Access should be limited to staff and vendors with a legitimate project need. Commercial confidentiality applies even where a file contains no personal data and may be supplemented by a nondisclosure agreement.

11. International Data Transfers

We operate in China and may use service providers or communicate with customers in other countries. Information may be accessed or processed in jurisdictions with different privacy laws. Where required, we will use appropriate contractual or other lawful transfer safeguards; we do not claim all providers store data in one country.

12. Retention

We retain inquiry, order, accounting, shipping and support records only as long as reasonably necessary for their purposes, legal obligations, security and disputes. Retention periods vary by record and law. Information may be deleted, anonymized or archived when no longer required. Exact retention schedules should be verified internally. We may preserve certain records during an active dispute, tax review, security investigation or legal hold. When a record contains both confidential product design data and personal contact information, we evaluate retention obligations for each category rather than treating every file identically.

13. Security

We take reasonable organizational and technical measures, including appropriate access restrictions and service-provider oversight. No internet system can guarantee absolute security. Do not submit passwords, sensitive identification documents or unnecessary personal information in an ordinary product inquiry.

14. Your Rights

Depending on applicable law, you may request access, correction, deletion, portability, restriction, objection or withdrawal of consent. Rights may be subject to verification, legal exemptions and record-retention obligations. Send requests to support@fengzhemfg.com; we will respond within applicable legal timeframes. To protect information against unauthorized disclosure, we may ask for details reasonably necessary to verify a requester or their authority to act for another person. Requests can be refused or limited where the law permits, in which case we will explain the reason where required.

15. EEA, UK and Canadian Rights

Where applicable, EEA and UK individuals may exercise GDPR or UK GDPR rights and lodge complaints with the relevant supervisory authority. Canadian individuals may have additional access and correction rights. The need for a local representative or additional notices depends on actual processing and market activity.

16. U.S. State Privacy Rights

Residents of certain U.S. states may have rights to know, access, correct, delete, obtain copies, opt out of targeted advertising or certain sales/sharing, and appeal decisions where the relevant laws apply. Whether those laws and rights apply depends on our business practices and statutory thresholds. Advertising and analytics integrations must be reviewed before making any “we do not sell/share” claim.

17. Children

This business-oriented website is not intended for children, and we do not knowingly solicit children’s personal information. If such information is identified as collected unlawfully, we will take appropriate steps to delete or otherwise lawfully handle it.

18. Third-Party Links

External sites, social media and third-party services may have separate privacy practices. Their policies apply when you use those services. We do not control third-party websites merely because we link to them.

19. Changes and Contact

We may update this notice and revise the effective date. Material changes will be communicated when required by law. For privacy requests contact support@fengzhemfg.com. Huizhou Fengzhe E-Commerce Co., Ltd.. Room 03, 21st Floor, Unit 1, Building 7, Haide Garden, 219 Zhongxing North Road, Daya Bay West District, Huizhou, Guangdong 516083, China.